| Provider | Purpose | Data / location |
|---|---|---|
| Cloud infrastructure operator | Hosting the TeamDots application, APIs, and databasesShared plans run on SoftAge-operated infrastructure. Dedicated instances may run on a cloud provider the Organization selects. | United States |
| Amazon SES | Transactional email when an Organization’s email account uses the SES transportLocal and some test accounts may use a mock transport instead. | United States |
| Cloudflare Turnstile or Google reCAPTCHA | Bot protection on public signup and public forms when captcha is enabledBot protection can be disabled in local/dev. Only the configured provider is used. | Provider |
| Object storage (Amazon S3 or Azure Blob) | File and document storage when an Organization’s storage account uses that providerLocal disk storage may be used in development. | As configured |
| SoftAge document rendering service | Generating PDFs for quotes, orders, invoices, and similar documentsUsed when an Organization prints or downloads a server-rendered PDF. | United States |
| Payment processor selected by the Organization | Card and similar payment credentials when payments are enabledTeamDots is not the card-data environment. Processor terms apply between the Organization and the processor. | Provider |
| SMS or AI inference provider | Optional messaging or AI features the Organization enablesNot used unless the Organization turns those features on. | As configured |
Material additions or replacements of a core subprocessor are handled as described in the Data Processing Addendum.
Related: Privacy Policy · Data Processing Addendum · Security