Terms of Service | TeamDots

Agreement to these Terms

TeamDots is a business software platform operated by SoftAge Systems, Inc., doing business as TeamDots. These Terms of Service (“Terms”) are a legally binding agreement between you and SoftAge Systems, Inc. d/b/a TeamDots (“Company,” “SoftAge,” “we,” “us,” or “our”). They govern access to and use of the TeamDots websites, applications, APIs, hosted forms, documentation, and related services (the “Service”).

If you register for TeamDots, you must accept these Terms and the Privacy Policy by an explicit click-through (for example, checking “I agree to the Terms of Service and Privacy Policy”) before we create your signup. Executing an Order also constitutes acceptance. After you have an account, continued use of the Service is additional acceptance of the then-current Terms, except where applicable law requires a different method.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If you do not agree, do not use the Service.

These pages describe how SoftAge Systems, Inc. d/b/a TeamDots offers the TeamDots service. They are not a substitute for legal advice about your organization.

Contracting party and notices

The contracting party is SoftAge Systems, Inc. d/b/a TeamDots. TeamDots is a service operated by SoftAge Systems, Inc., doing business as TeamDots; it is not a separate corporation or limited liability company.

Notices to SoftAge Systems, Inc. d/b/a TeamDots under these Terms: 300 S. Duval Street, Ste. 410, Tallahassee, FL 32301, United States. Email: info@softage.com

We may send operational and legal notices to Administrator and billing emails associated with your Organization. Email notices are deemed given when sent, unless the sender receives a delivery-failure message.

Definitions

These words have specific meanings throughout the Terms.

TeamDots — the TeamDots service, a business software platform operated by SoftAge Systems, Inc. d/b/a TeamDots.
Company / SoftAge / we / us / our — SoftAge Systems, Inc. d/b/a TeamDots, the contracting party under these Terms.
Organization (or Customer) — the business or other entity that owns a TeamDots workspace and is responsible for its users and data.
Administrator — a user your Organization authorizes to manage the workspace, including billing, users, roles, and security settings.
User — anyone invited or permitted to access a workspace, including employees, contractors, and other internal operators.
Customer Data — information, files, records, and content submitted to or generated in a workspace, including customer, vendor, member, work, calendar, sales, purchasing, billing, document, form, signature, message, and similar business records.
Order — an online signup, in-product purchase, or written order form that states the plan, fees, term, and any special terms.
DPA — the TeamDots Data Processing Addendum at /dpa, which applies when we process personal data in Customer Data.
Website — the public TeamDots marketing site, including teamdots.com and related pages.

The Service

TeamDots is a multi-tenant business operating platform. It is designed so growing organizations can run customers, vendors, members, work, calendars, sales, purchasing, documents, forms, notifications, and related operations in one workspace. Product capabilities are described on our product, features, and pricing pages and may vary by plan, configuration, and rollout.

We may provide the Service from shared cloud infrastructure or, where you purchase it, from a dedicated cloud instance. We may update, improve, or replace features so long as we do not materially reduce the core commercial functionality of your then-current paid plan during a prepaid term, except as required for security, law, or third-party dependencies.

The Service is offered for business use. It is not a consumer social network, not a banking product, and not legal, accounting, tax, or medical advice.

Eligibility and accounts

You must be able to form a binding contract and must not be barred from using the Service under applicable law, including export and sanctions rules. The Service is intended for organizations and adult users, not for children.

You must provide accurate registration information and keep it current. You are responsible for credentials issued to your Users, for configuring authentication (including multi-factor authentication where available), and for all activity under your Organization’s accounts.

Notify us promptly if you believe an account or workspace has been compromised. We may refuse, reclaim, or require changes to usernames, slugs, or other identifiers that are misleading, infringing, or reserved.

Organizations and administrators

Each workspace belongs to an Organization. Administrators control invitations, roles, permissions, locations, security policies, integrations, public forms, and billing contacts.

If Users join using an Organization email domain, or if an Administrator invites them, those Users access Customer Data subject to the Organization’s instructions. We do not arbitrate internal disputes about ownership of a workspace. If a dispute arises, we may freeze access, require documented authority, or follow a court order.

You are responsible for promptly removing access when people leave, for least-privilege permissions, and for any Customer Data your Users export or share, including through public forms, portals, APIs, and embeds.

Customer Data and your responsibilities

As between you and SoftAge, your Organization owns Customer Data. You grant us a limited license to host, copy, process, transmit, and display Customer Data solely to provide, secure, maintain, and improve the Service, to prevent abuse, and to comply with law. Our handling of personal information is described in the Privacy Policy. When we process personal data in Customer Data, the Data Processing Addendum applies.

You represent that you have all rights and notices required to submit Customer Data to the Service, including personal data of employees, customers, vendors, form respondents, signers, and other contacts. You are the controller (or equivalent) of that data. SoftAge processes it on your instructions as a provider of the Service.

You are responsible for

The accuracy and lawfulness of Customer Data
Your privacy notices to employees, customers, vendors, form respondents, and message recipients
Retention, export, and deletion choices available in the product
Access you grant to Users and to external recipients
Content of public forms, hosted pages, and embed snippets you publish

Regulated data

Do not submit special categories of data or other regulated records unless your Order or a written addendum expressly covers that use and you configure the Service accordingly.

TeamDots is not designed as a HIPAA-covered system, a PCI DSS cardholder-data environment, or a dedicated student-information or consumer-financial platform unless we have a separate written agreement that says so. Organizations in healthcare, education (including records about minors), or financial services must obtain that written coverage before using the Service for regulated records.

Acceptable use

You may use the Service only for lawful business purposes and in accordance with these Terms, documentation, and applicable law.

You must not

Probe, scan, or reverse engineer the Service except as allowed by law that cannot be waived
Interfere with other customers, shared infrastructure, or security controls
Circumvent usage limits, billing, authentication, or tenant isolation
Upload malware, or use the Service to send spam or unlawful communications
Infringe intellectual property or privacy rights
Misrepresent your identity, Organization, or affiliation
Use the Service to build a competing product by systematically copying non-public features or data
Resell or white-label the Service except under a written partner agreement

We may investigate suspected violations and suspend or terminate access as described in Term, suspension, and termination.

Public forms, hosted pages, and embeds

Where the Service allows hosted public URLs, iframe embeds, or similar public collection of submissions, you control the form content, publication status, allowed origins, and who is notified of submissions.

You must not use public forms to collect information you are not allowed to collect. You are responsible for consent, notices, and any marketing or CRM use of submissions. Respondents interact with your Organization; we process submissions to deliver the Service to you.

Include a privacy notice or a link to one in the form heading or intro (and any other notice or consent control the law requires for your collection). TeamDots may display a standard respondent notice that the publishing Organization operates the form; that notice does not replace your own notice or consent.

Embed snippets must be used only on origins you are authorized to control. We may rate-limit, pause, or disable a publication that harms the platform, violates these Terms, or is required by law.

SMS and text messaging

Where TeamDots supports SMS notifications or replies, your Organization is the sender of those messages for TCPA, FCC, and similar rules. SoftAge provides the channel and related tooling; we are not the initiator of your campaigns or transactional texts.

You must have a lawful basis and any required prior express consent before sending texts, keep records of consent, honor revocation (including STOP and other reasonable opt-out methods required by the FCC), and offer HELP or equivalent information where required. You must not send marketing texts without the consent those rules require.

Telephone-number fees and usage charges may apply as described on Pricing or an Order. Carriers and aggregators may filter or block messages. We may suspend SMS that appears unlawful, unconsented, or harmful to the platform.

Email and commercial communications

TeamDots may send operational email (security, billing, product notices) to Administrators and Users. Those messages are part of the Service.

When your Organization sends commercial email through the Service (including marketing or shared inboxes), your Organization is the sender for CAN-SPAM and similar laws. You must use accurate headers, identify the message as an advertisement when required, include a valid physical postal address, and honor opt-outs within the time those laws require.

SoftAge commercial email about TeamDots will include a valid physical postal address and an opt-out for marketing messages. Transactional or relationship messages about your account may still be sent after a marketing opt-out.

Electronic signatures

Where the Service supports signature requests, multiple signers, and audit history, those workflows are intended to support electronic signatures under the U.S. ESIGN Act and applicable UETA, and similar laws elsewhere, for documents your Organization is allowed to sign electronically.

A signer’s click, typed name, or other affirmative act in an authenticated or emailed signing session is their electronic signature and evidence of intent to sign. Audit history, timestamps, and related records are designed to support attribution; you are responsible for verifying signer identity to the standard your transaction requires.

You must obtain any consent to do business electronically that the law requires, retain signed records for the period your industry and the document type require, and must not use the Service for instruments that the law excludes from electronic signature (for example, certain wills, family-law, or other excluded documents) unless a written addendum says otherwise.

Electronic signature features do not make SoftAge a party to the signed document or a notary, and do not guarantee that a particular court will enforce a particular document.

Payments, receipts, and refunds

Where TeamDots supports collecting or recording payments, a third-party payment processor handles card and similar payment credentials. SoftAge is not a bank, payment processor, or merchant acquirer. Processor terms, fees, chargebacks, and refunds apply between you and the processor (and, where relevant, your payor).

We design the Service so that primary account numbers and similar cardholder data are tokenized or hosted by the processor rather than stored by TeamDots. TeamDots is not a PCI DSS cardholder-data environment unless a written agreement says so. You must not paste full card numbers into TeamDots fields that are not processor-hosted payment controls.

Receipts, refunds, and payment status shown in TeamDots reflect data the processor and your Users provide. Disputes about a charge are handled under the processor’s and your Organization’s policies, not as a SoftAge banking product.

AI features

Some features may use automation or third-party models to summarize, suggest, extract, or draft. Those features are usage-based unless an Order says otherwise. Outputs can be wrong; you must review them before relying on them.

We do not use Customer Data to train general-purpose foundation models for other customers, unless a feature description or Order expressly says that Customer Data will be used that way and you enable that feature.

You must not use AI features for prohibited or high-risk automated decisions where the law requires human review you have not implemented — including credit, employment, housing, insurance underwriting, or similarly significant legal effects — unless a written addendum covers that use.

Third-party model providers process prompts and outputs as needed to provide the feature, under their terms and our DPA. Do not submit information to AI features that you are not allowed to process that way.

Subscriptions, fees, and billing

Paid plans, included seats, storage, transfer, and current prices are published on the Pricing page and in your Order. Unless an Order says otherwise, TeamDots Business is billed annually in advance at the stated monthly rate (the founding $99/month plan is an annual subscription). It includes 2 active organization members, 50 GB storage, and 100 GB monthly data transfer. Customers, vendors, prospects, and external portal users do not consume paid member seats.

Founding price — first 50 customers: $99/month plus $12.99/month per additional active organization member. List price is $149/month plus $15.99/month per additional member. Founding availability is limited as stated on the Pricing page.

You are responsible for applicable taxes. If a payment fails, we may retry, suspend the Service, and recover reasonable collection costs.

Automatic renewal and cancellation

Paid subscriptions renew automatically for successive terms of the same length (for TeamDots Business, annually) unless you cancel as described below. We will send a renewal notice to an Administrator or billing email at least 30 days before the renewal date, stating the term, the price that will be charged, and how to cancel. Where a state automatic-renewal law requires a longer notice, a specific consent, or a different cancellation path, we will follow that law.

Cancel through an Administrator in the product where cancellation is offered, or by email we can verify from a billing or Administrator address to info@softage.com before the renewal date. Cancellation takes effect at the end of the then-current prepaid term unless we agree otherwise or the law requires an earlier stop.

Except where required by law or stated in an Order, prepaid fees are non-refundable, including for unused seats, unused storage, or mid-term cancellation. Price changes for a renewal take effect after the renewal notice, except where your Order locks a price for a stated term.

Usage-based charges

Some capabilities are billed in addition to the subscription. Rates may be shown in the product, an Order, or a usage schedule. Overages and third-party pass-through fees may appear on a later invoice.

Examples include

AI features, which are usage based
SMS and related telephone-number fees
Payment-processor and transaction fees
Storage above the included 50 GB
Data transfer above the included 100 GB monthly allowance
High-volume API, automation, or dedicated capacity

Dedicated Cloud Instance

The Dedicated Cloud Instance is a separate deployment tier, not an add-on that converts a shared-plan workspace automatically. Your Organization runs on its own cloud instance on a supported provider (such as Azure, AWS, or Google Cloud).

Unless an Order states different numbers, the dedicated tier starts at $1,500/month, billed annually, with a one-time implementation and deployment fee from $5,000. Eligible Azure, AWS, or Google Cloud infrastructure and metered services are billed at the cloud provider’s actual cost, plus a 25% cloud management fee. That cloud charge is not bundled into the TeamDots subscription.

Go-live, shared-responsibility security configuration, and data migration for a dedicated instance are scoped in the Order or a statement of work. Delays caused by your environment, identity provider, or incomplete Customer Data are not a breach by us.

Third-party services

The Service may connect to identity providers, email delivery, object storage, payment processors, CAPTCHA, calendars, model providers, and other vendors you or we enable. Those services are governed by their own terms. We are not responsible for a third party’s acts, outages, or change in API, except as we cannot exclude under law.

If a third-party integration is required for a feature you use, withdrawal or material change of that integration may require us to modify or discontinue the feature.

Intellectual property and trademarks

SoftAge and its licensors own the Service, including software, designs, documentation, the TeamDots name and logos, and related intellectual property. These Terms do not sell the Service. We grant you a limited, non-exclusive, non-transferable right to use the Service during the subscription term for your Organization’s internal business, subject to the Order and these Terms.

You may not use SoftAge or TeamDots marks except as needed to identify the Service, or with our written permission. Domain and trademark strategy for TeamDots is owned by SoftAge.

You retain ownership of Customer Data and of your trademarks. You grant us permission to use your name and logo to identify you as a customer, unless you send a reasonable written opt-out to the legal contact below.

Feedback you provide may be used without restriction or compensation. Open-source components included in the Service remain under their own licenses; we will provide notices required by those licenses.

Confidentiality

Each party may receive non-public information of the other, including Customer Data, pricing, product plans, and security details. The receiving party will use that information only to perform under these Terms and will protect it with at least reasonable care.

Confidentiality does not apply to information that is public through no fault of the receiver, already known, independently developed, or rightfully received from a third party. A party may disclose confidential information if required by law, after giving notice where legally permitted.

Security

We implement administrative, technical, and organizational measures designed to protect the Service and Customer Data, as described on our Security page. Capabilities on that page describe the TeamDots security design and may vary by plan, configuration, and deployment (shared vs dedicated). That page is not a SOC 2, HIPAA, PCI DSS, ISO, or other certification unless we separately confirm a current attestation in writing.

No method of transmission or storage is completely secure. You are responsible for configuring available controls (roles, MFA, session policies, reviews of access) and for devices and networks your Users use. Security is a shared responsibility.

Insurance

Upon written request from an Administrator, we will describe commercially reasonable insurance SoftAge maintains for the Service (which may include cyber liability, technology errors and omissions, and general liability) and, where we maintain such coverage, provide a certificate. Coverage, limits, and deductibles are not a warranty and are not incorporated as a service-level commitment unless an Order says so.

Beta and preview features

We may label features as beta, preview, or experimental. Those features are provided as-is, may change or end without notice, may be less reliable or less documented, and may be excluded from uptime or support commitments. Do not rely on them for production-critical processes unless we agree in writing.

Warranties and disclaimers

We warrant that we will provide the Service in a professional manner consistent with these Terms. Your exclusive remedy for a material, uncured breach of this warranty is, at our choice, re-performance or a credit for the affected unused prepaid fees.

EXCEPT AS EXPRESSLY STATED, THE SERVICE AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT CUSTOMER DATA WILL NEVER BE LOST.

Some jurisdictions do not allow certain disclaimers. In those places, the disclaimer applies to the maximum extent permitted.

Indemnification

You will defend and indemnify SoftAge and its personnel against claims, damages, and reasonable costs arising from Customer Data, your use of the Service in violation of these Terms or law, your public forms, SMS, email, or signature workflows, or a dispute among Users of your Organization.

We will defend and indemnify you against a third-party claim that the unmodified Service infringes that party’s intellectual property, except to the extent the claim arises from Customer Data, your combination with other software, or use after we notify you to stop. If such a claim arises, we may obtain rights, modify the Service, or terminate the affected portion and refund unused prepaid fees for that portion.

The indemnified party must give prompt notice, reasonable cooperation, and sole control of the defense (except settlements that impose obligations other than payment of money we fund).

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY, YOUR VIOLATION OF ACCEPTABLE USE OR OUR INTELLECTUAL PROPERTY, OR A PARTY’S FRAUD OR WILLFUL MISCONDUCT, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM.

These limits allocate commercial risk and are a foundation of our pricing. They apply to contract, tort, and any other theory.

Term, suspension, and termination

These Terms start when you first accept them (including by click-through at signup or by Order) and continue until all Orders end and you stop using the Service.

Either party may terminate for material breach if the breach remains uncured 30 days after written notice (or immediately for non-payment after a reasonable notice, or for a security or legal emergency). You may stop using a free or unpaid workspace at any time. Paid subscriptions run through the end of the then-current term unless an Order says otherwise.

We may suspend access immediately if needed to protect the Service, other customers, or if required by law, or if fees are overdue. We will restore access promptly after the issue is resolved where restoration is reasonably possible.

After termination, your license ends. We may delete Customer Data from active systems after a commercially reasonable waiting period, subject to backups and legal holds. You should export records you need before the term ends, using available product tools.

Export and government use

You must comply with United States and other applicable export, re-export, and sanctions laws. You represent that you are not a prohibited party and will not use the Service in a prohibited jurisdiction or for a prohibited end use.

If you are a U.S. government user, the Service is commercial computer software and commercial computer software documentation, licensed only with the rights in these Terms.

Changes to these Terms

We may update these Terms. The “Effective” date at the top of this page will change when we do. For material changes that affect a paid subscription, we will provide notice through the Service, by email to an Administrator, or by posting on this page. Continued use after the effective date constitutes acceptance, except where applicable law requires a different process.

If you do not agree to a material change, you must stop using the Service and may terminate the affected Order before the change takes effect; unused prepaid fees for a terminated term are handled as in Automatic renewal and cancellation.

Miscellaneous

These Terms, the Privacy Policy, the DPA, the Security page descriptions of then-current controls, and any Order are the entire agreement for the Service and supersede prior discussions on the same subject. If an Order conflicts with these Terms, the Order controls for that purchase only. If the DPA conflicts with these Terms on the processing of personal data, the DPA controls for that processing.

Neither party is liable for delay caused by events beyond reasonable control. You may not assign these Terms without our consent, except to a successor in connection with a merger or sale of substantially all assets; we may assign to an affiliate or successor. If a provision is unenforceable, the rest remains in effect. Waiver of a breach is not a waiver of later breaches. There are no third-party beneficiaries except as stated for indemnified personnel.

These Terms are governed by the laws of the United States. If an Order specifies a governing law and venue, the Order controls. Otherwise, the laws of the state in which SoftAge Systems, Inc. maintains its principal place of business apply, without regard to conflict-of-law rules, and exclusive venue is the state and federal courts located in that state. Before filing a claim, the parties will try in good faith to resolve the dispute informally for 30 days after written notice.

Headings are for convenience only. “Including” means “including without limitation.”

Contact

Questions about these Terms: info@softage.com or contact us.

SoftAge Systems, Inc.
d/b/a TeamDots
300 S. Duval Street, Ste. 410
Tallahassee, FL 32301
United States

Effective August 28, 2026.